ThingDeck

Support

Having trouble with ThingDeck? Send us a note below. Device/browser information and the current app version are attached automatically so we can investigate bugs without asking you to find technical details.

Quick fixes

  • Can’t sign in? Open Sign in and request a fresh email link.
  • Camera blocked? Open Make a Card and choose “How to turn camera on” for device-specific steps.
  • A card won’t save? Keep the card open and try Save again before starting over.
  • Something shared feels inappropriate? Open the shared card and use Report Card. Adults can also disconnect or block a connected World from its ThingDeck Safety control.

Contact ThingDeck

Use the support form below. A public support email will also appear here once the product mailbox is configured.

Please don’t send passwords, payment card numbers, or other sensitive information.

Privacy

For information about family accounts, photos, AI-assisted card creation, sharing, safety reports, physical printing, purchases, and deletion, read the ThingDeck Privacy page.